Often, the fastest solution is to try to open the page using a different browser. Try any of the following browsers that you have not already tried:. For a list of compatible browsers for Reader and Acrobat, see Compatible web browsers. Some websites display better in the Compatibility View of Internet Explorer. The Compatibility View displays a page as if it were in an earlier version of the browser. For instructions on how to switch to this view, see Fix site display problems with Compatibility View.
Restart your computer, then open the web page again. Restarting clears the computer memory and memory cache. Simply restarting your computer frequently resolves display issues.
Clear the browser cache sometimes called temporary Internet files to ensure that you're viewing a fresh version of the page. Be careful when selecting the options. Clear only the browser cache. If you clear all temporary Internet files, you could delete the cookies that contain login information and preferences. Most browsers let you choose the type of content you want to delete. Firefox: Delete browsing, search, and download history.
Chrome: Delete your cache, history, and other browser data. Internet Explorer 8 through 11 : Viewing and deleting your browser history. Internet Explorer 7 : Delete webpage history. Acrobat and Reader are bit applications on Windows. Note: Only Reader In some versions of Internet Explorer, select the question mark in the upper-right corner to select About Internet Explorer.
To switch to the bit Internet Explorer, first exit bit Internet Explorer. Then double-click the program icon for the bit version:. Reader or Acrobat could be damaged. Repairing the installation is a quick troubleshooting safeguard. Troubleshoot hard drive issues. Make sure that you are downloading the files to a folder on your hard drive, not to a network drive. After the download completes, you can move the files to a network location, if desired.
If you are unsure whether you have read and write access to a location, save the download to your Documents folder or to the Desktop. Find solutions to error messages. Go to the Search support page.
Enter the error message in the Search box. Read any support documents that are listed in the search results for help resolving that error. Or use your browser's search engine to look for information about the error code or message. See if the download is paused or stalled. Browser-managed downloads small product downloads, such as fonts or Lightroom : Look in the progress window. If it is stalled, start your download again.
Akamai Download Manager 3 Adobe. If the download is paused, click the Resume button. For more information, see Estimated download times. Enlarge the temporary Internet file cache. If one of the following errors occurs when you try to connect to or download from the Adobe website, work through the tasks below. Go to the Acrobat Reader download page. If you see the following page, click Install now to download the latest version of Reader.
If you see the following page, it means you're running an older version of Windows and can install an older version of Reader. Select your Windows version, a language, and the version of Reader that you want to install. Then click Download now. For step-by-step instructions, see Install an older version of Adobe Reader Windows.
An unstable Internet connection can prevent you from downloading from other websites. Try downloading a file from another website, such as www. If the problem persists, contact your network administrator, help desk resource, or Internet service provider ISP. After you establish a stable Internet connection, try to download the file again. If the original attempt to download the file was interrupted, restart the download process within the web browser you were using. A high volume of activity can interfere with an Internet connection.
For best results, try to download files when there is less activity for example, late in the evening, early in the morning, or on weekends. Try downloading the Acrobat Reader installer directly. Video card manufacturers frequently update their software drivers. If you haven't recently updated the video card driver, download an updated driver from the manufacturer's website.
Installing the latest updates might solve the issue. If the Updater dialog box appears, click Yes. The update will automatically install. Try repairing the product using the step below. Legal Notices Online Privacy Policy.
Adobe Acrobat User Guide. Do not see Reader X in the list of add-ons. Told to uninstall X and reinstall which I did. Still not in list of add-ons.
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